Privacy Policy

INFRATEC understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of Our Site. You will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree to this Privacy Policy, you must stop using our site immediately.

INFRATEC-UK are committed to protecting your privacy. This policy explains how we process your data and the ways in which it is used to be GDPR compliant. If you have any questions regarding the processing of your data, please email us at [email protected]

GDPR relates to The General Data Protection Regulations due to come into effect on 25th of May 2018.

Information Collected

INFRATEC collect details provided by you on registration together with information we learn about you from the use of our products or services, and visits to our website, and other websites accessible from them. We also collect information about any transactions that you undertake with us.

We may collect additional information in connection with your participation in any promotion or competitions offered by us, along with information provided when you give feedback. We also monitor customer traffic patterns and site usage to improve our service to you.

We will not be collecting information about browsing habits outside of our own domains plus personal information relating to you and your private life, such as gender, age.

Use of Your Information

We will use your information to provide a personalised and tailored service when we communicate with you. We may contact you by post, email, telephone or fax for these purposes.

We like to ensure that we continually improve our service to you, and so from time to time, we may ask to hear your views and opinions on our products and service. This may be by post, email, telephone or fax.

There may be instances where it is necessary to communicate with you, in any event, for administrative or operational reasons relating to our products or service.

This data is held in a state of the art highly protected data storage environment and will be used to:

Improve the content and relevance of what we send to you,
Help improve the content we display on our website,
Answer any questions you may have submitted and retain this information to ensure a fast and effective service in the future,
Provide you with the fastest access to the latest content relevant to you,
Ensure we remain compliant under the terms of the GDPR.

By submitting your information into one of INFRATEC’S data capture points you are confirming the following:

You are doing so in your capacity as a representative of a commercial enterprise.
You are over 18 years of age.
You are accepting the relevance of the INFRATEC product and services to the business interests of the company.
You are providing contact information that will facilitate the communication between INFRATEC and the company only.

Should you wish to stop receiving emails from INFRATEC, …

You may use the unsubscribe link, which will be present within the footer of every email we send to you. Your subscription preferences will be immediately updated.

You may write to the INFRATEC Data Controller, specifically requesting your removal (addressed to Marketing Executive, INFRATEC-UK, Unit 8 Easter Park, Riverside Industrial Estate, Middlesbrough, TS2 1RY

Your request will be actioned upon within 28 days of its receipt. You must include your name and email address for us to ensure its removal.

Please note we cannot accept unsubscribe requests through any other channel.

Disclosure of your information

Your information may be passed on to associated agencies who are directly involved with the products and services we provide. We will never pass your details to anyone else.

Data Security

Due to the open nature of the internet transmitting data to INFRATEC must only be done via approved data transmission channels. We will endeavour to ensure your data is transmitted to us using the known best practice approaches. It’s important to note, any data you send to us is sent at your own risk.

Once your data is received, it will be stored within INFRATEC’S secure data environment, where we have robust processes and procedures to keep it safe.

Your Rights

INFRATEC is working hard to ensure it sets an exemplarily standard in data management and usage. Specifically, under the proposed GDPR you have the right to request the following:

The right to be informed
The right of access
The right to rectification
The right to erasure (or be forgotten)
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automatic decision making and profiling

For more information on GDPR and your rights please see
https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/

If you have questions concerning the processing of your personal data you should contact the Data Protection Officer: Unit 8 Easter Park, Riverside Industrial Estate, Middlesbrough, TS2 1RY

In the event that you have not received a response within 30 days, you have the right to contact The ICO, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, Email: https://ico.org.uk/global/contact-us/email or telephone: 0303 123 1113